How to cancel your free trial?

If you're on CrowdReply's 7-day free trial and want to cancel before it converts to a paid subscription, here's how.

How to cancel

1. Go to Settings by clicking the gear icon in your dashboard
2. Select Billing from the sidebar (or go directly to Billing)
3. On the Subscription Summary Card, you'll see your trial status and when it ends (e.g., "Trial ends on: March 23, 2026")
4. Click the three-dot menu (⋮) next to "Explore Plans"
5. Click "Cancel Trial"
6. A confirmation dialog will appear asking if you're sure

What happens after you cancel

• Cancellation is immediate — Unlike paid subscriptions, the free trial ends right away when you cancel. There's no remaining trial period.
• Your data is preserved — Any AI visibility data, citations, mentions, and tasks from your trial period are kept. You can access them again if you subscribe later.
• Tracking is paused — CrowdReply stops tracking your prompts, citations, keywords, and mentions until you subscribe to a paid plan.
• You can subscribe anytime — After cancelling, you can subscribe to a paid plan (Starter, Growth, or Enterprise) at any time from the Billing page. Your existing data and configuration will be restored.

Will I be charged?

No. If you cancel during the 7-day free trial, you will not be charged.

The trial is completely free. Billing only starts if the trial expires without cancellation and converts to a paid subscription.

Can I restart a free trial?

No. The free trial is a one-time offer per account. Once used (whether completed or cancelled early), it cannot be restarted.

However, you can subscribe to any paid plan at any time.

Updated on: 18/03/2026